Returns and Refunds Policy

Thank you for shopping with EDB LLC. We want every customer to receive products that are accurate, properly packaged, and delivered in good condition.

Please read this Returns and Refunds Policy carefully before placing an order.

1. Order Review Before Purchase

Before completing your purchase, please review all product details, quantities, shipping information, and billing information carefully.

Once an order is submitted, we begin processing it as quickly as possible. Because of this, order changes or cancellations may not always be possible after checkout.

2. Return Eligibility

Due to the nature of our products, we can only accept returns under limited conditions.

To be eligible for a return, the product must be:

  • Unopened

  • Unused

  • In its original sealed packaging

  • In the same condition as received

  • Returned within 14 days of delivery

  • Approved by EDB LLC before being shipped back

Products that have been opened, used, damaged after delivery, altered, or removed from their original packaging are not eligible for return.

3. Non-Returnable Items

For safety, quality, and product integrity reasons, the following items cannot be returned:

  • Opened products

  • Used products

  • Products with broken seals

  • Products not in original packaging

  • Products damaged due to customer handling

  • Products returned without approval

  • Clearance, final sale, or promotional items marked as non-returnable

  • Any product where storage, handling, or integrity cannot be verified after delivery

4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Full name

  • Description of the issue

  • Clear photos of the product

  • Clear photos of the packaging

  • Clear photos of any damage, incorrect item, or missing item evidence

Once we review your request, we may offer a replacement, store credit, or refund depending on the situation.

Claims reported after 48 hours may be harder to verify and may not qualify for replacement or refund.

5. Return Authorization Required

Do not send any product back without contacting us first.

All returns must be approved by EDB LLC before shipment. If a return is sent without approval, it may be refused, delayed, or not eligible for refund.

To request a return, contact us at:

Email: [Insert Email Address]

Please include your order number and reason for the return.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by EDB LLC, such as receiving the wrong item or a verified damaged product.

Original shipping fees are non-refundable unless required by law or unless the issue was caused by our error.

We recommend using a trackable shipping service. EDB LLC is not responsible for returned items lost or damaged during return shipping.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider, bank, credit card company, or PayPal account.

Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

8. Partial Refunds

Partial refunds may be granted in limited cases, such as:

  • Items returned with minor packaging issues

  • Orders where only part of the shipment was affected

  • Situations reviewed and approved by EDB LLC

EDB LLC reserves the right to refuse or reduce a refund if the returned item does not meet our return requirements.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel an order only if it has not yet been processed, packed, shipped, or submitted for fulfillment.

Once an order has shipped, it cannot be canceled. You may need to follow the return process if the item qualifies for return.

10. Shipping Delays and Unavailable Items

We make every effort to ship orders within the stated processing time.

If an item becomes unavailable or we cannot ship your order within the expected timeframe, we will contact you with available options, which may include waiting for the item, replacing the item, or receiving a refund.

11. Refused or Undeliverable Packages

If a package is refused, returned due to an incorrect address, or marked undeliverable by the carrier, we may issue a refund minus shipping fees, carrier charges, and any applicable handling costs.

Customers are responsible for providing a complete and accurate shipping address at checkout.

12. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can try to resolve the matter.

Filing a chargeback or payment dispute before contacting us may delay resolution. EDB LLC reserves the right to provide order records, shipping confirmation, delivery confirmation, and communication history to the payment provider during a dispute review.

13. Research Use Product Notice

Products sold by EDB LLC may be intended for research purposes only, depending on the product description and label information.

Due to safety, quality, and integrity concerns, we cannot accept returns of opened or used products. Customers are responsible for reviewing all product details before purchasing.

14. Policy Updates

EDB LLC may update this Returns and Refunds Policy at any time. Updates will be posted on this page with a revised effective date.

15. Contact Us

For return, refund, or order support, please contact us:

EDB LLC
Email: sales@edb.llc