Privacy Policy

EDB LLC respects your privacy and is committed to protecting the personal information you share with us when visiting our website, placing an order, contacting us, or using our online services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

Personal Information You Provide

We may collect personal information when you:

  • Place an order

  • Create an account

  • Contact us through a form or email

  • Subscribe to updates or promotional messages

  • Request product information or support

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Account login details, if applicable

  • Any message or inquiry you send to us

Payment Information

Payments on our website may be processed through third-party payment providers, including PayPal and credit/debit card payment processors.

EDB LLC does not intentionally store full credit card numbers, CVV codes, or complete payment account details on our website. Payment information is handled securely by the payment processor used at checkout.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

  • General location information

  • Cookies and similar tracking technologies

This information helps us improve website performance, security, user experience, and marketing effectiveness.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Accept payments through PayPal, credit cards, and debit cards

  • Ship products to the correct address

  • Send order confirmations and shipping updates

  • Respond to customer inquiries

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud, unauthorized transactions, and website misuse

  • Maintain website security

  • Comply with legal, tax, accounting, and regulatory obligations

  • Send promotional emails, only where permitted by law or with your consent

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember items in your cart

  • Save website preferences

  • Understand website traffic

  • Improve website performance

  • Support analytics and advertising

  • Help secure the website

You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

4. How We Share Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email service providers

  • Analytics providers

  • Fraud prevention and security services

  • Legal, tax, or compliance advisors

These service providers are only given access to information needed to perform their services.

We may also disclose information when required by law, court order, government request, or to protect our legal rights, customers, business, or website security.

5. Payment Processing

When you make a purchase, your payment may be processed by PayPal or another approved payment provider.

Payment processors may collect and process your payment information according to their own privacy policies and security practices. We encourage you to review the privacy policy of the payment provider used during checkout.

EDB LLC does not control how third-party payment processors collect, use, or secure payment data.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These steps may include:

  • Secure website connections

  • Limited access to customer information

  • Use of trusted payment processors

  • Administrative and technical safeguards

  • Regular review of website security practices

However, no website, online system, or electronic transmission is completely secure. We cannot guarantee absolute security of your personal information.

7. Data Retention

We keep personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Meet tax, accounting, legal, and regulatory requirements

  • Resolve disputes

  • Enforce our policies

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law.

8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of promotional emails

  • Limit certain uses of your personal information

  • Ask questions about how your information is used

To make a privacy request, contact us at:

Email: [Insert Email Address]

We may need to verify your identity before processing certain requests.

9. Email Communications

If you subscribe to our emails or provide your email during checkout, we may send you order-related messages and, where permitted, promotional communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us directly.

Please note that we may still send necessary transactional emails related to orders, shipping, account activity, or customer service.

10. Third-Party Links

Our website may contain links to third-party websites, services, or payment platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

11. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have collected personal information from a minor, we will take reasonable steps to delete it.

12. Research Use Disclaimer

Products sold by EDB LLC may be intended for research purposes only, depending on the product description and label information. Information provided on this website is for informational purposes only and should not be considered medical advice.

Customers are responsible for reviewing all product information before making a purchase.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

EDB LLC
Email: sales@edb.llc